Articles from Relatient, Inc.

Relatient, the leading patient scheduling platform, today announced a clinical request automation capability for its Dash Voice AI solution. The AI voice agent now automatically captures patients' clinical, medication, billing and other requests, then creates an actionable task for the right care team directly within existing workflow tools, like an EHR. This new functionality eliminates the voicemail bottleneck that absorbs staff time, replacing the manual cycle of listening, transcribing, and entering tasks, enabling faster response times with fewer patient hang-ups and callbacks.

Relatient, the leading patient scheduling platform, today announced it has been named a Preferred Solution Partner by athenahealth, a leading provider of network-enabled software and services for healthcare practices and systems nationwide. The designation recognizes Relatient’s ability to deliver high-quality patient access solutions that integrate with AI-native athenaOne® workflows and drive measurable client success across the athenahealth network.

Relatient, the leading patient scheduling platform, today announced the launch of Dash Voice AI, an advanced conversational AI feature of its Dash Schedule solution. The Dash Voice AI agent revolutionizes patient appointment management by automating the handling of high-volume appointment-related phone calls, including confirmations, rescheduling and cancellations, while leveraging the Dash platform’s existing rules-based intelligence. This ensures every interaction follows provider-specific preferences in real-time.

Relatient, the leading patient scheduling platform, has launched Dash Direct, an intelligent, open scheduling API platform designed to help organizations automate and manage patient interactions within their existing technology stacks, regardless of their practice management or EMR vendor. Dash Direct allows organizations to open & automate key scheduling functions across various patient access channels, enabling intelligent appointment cancellations, rescheduling and new appointment booking without staff intervention.

Relatient, the leading patient scheduling platform, is expanding its Customer Advisory Board (CAB) following the group’s successful, inaugural year. In response to increased interest in intelligent scheduling and patient access solutions across healthcare specialties, the organization is adding two seats and four new CAB members.

Relatient, the leading patient scheduling platform, has launched the newly enhanced version of its award-winning self-scheduling tool, Dash Self. Named the No. 1 Best in KLAS® solution for patient self-scheduling in 2024, this upgraded version redefines the patient experience, and offers advanced configuration options for provider organizations. These updates are designed to dramatically simplify the self-scheduling experience for both new and existing patients, while significantly reducing the appointment scheduling burden for practice administrators and call centers.

Anne Arundel Dermatology (AADerm), a leading provider of medical, surgical, pathology, research and aesthetic dermatological services, announced today that it will add new intelligent patient scheduling tools, expanding its existing partnership with Relatient, a leading patient scheduling platform. Relatient’s Dash Schedule solution will digitize and streamline historically manual and cumbersome processes for scheduling staff, while patient self-schedule capabilities will enable patients to easily schedule appointments at their own convenience, bypassing the need for phone calls or facilitation from AADerm’s staff.

Relatient, the leading patient scheduling platform, has been ranked the 157th on Inc. Magazine’s list of the Southeast Regions’s Fastest-Growing Private Companies. The list recognizes the innovative achievements of companies in generating sustainable growth and jobs within a region. Relatient’s continued growth is a direct response to broad challenges within the current healthcare ecosystem, and the urgent need to address them.

Relatient, the leading patient scheduling platform, has been ranked the No. 1 Best in KLAS patient self-scheduling solution by KLAS Research. The Best in KLAS rankings are a direct result of feedback from thousands of providers throughout 2023. Overwhelmingly, providers report more satisfaction using Relatient’s Dash platform for patient self-scheduling versus competitors.

Complete Health, a leading value-based primary care group, has partnered with intelligent patient scheduling platform, Relatient, to expand patient access and accelerate care delivery. The multi-year partnership will provide Complete Health’s patients with self-scheduling tools and chat functionality, while also centralizing scheduling workflows across the organization's 20-plus locations. The new functionality will allow patients to conveniently and quickly connect with the organization and ease onboarding and appointment scheduling for Complete Health’s staff.

Relatient, the leading patient scheduling platform, has launched its inaugural Customer Advisory Board (CAB) with a goal of learning from and collaborating with healthcare industry leaders. Made up of 10 executives from a variety of health system and specialty organizations, the CAB will provide input and feedback on key business priorities, such as Relatient’s product roadmap, operations, responding to relevant industry trends and best practices, and more.

Recent analysis of operating data shows healthcare organizations using an intelligent scheduling solution drive strong performance improvements in strategically important areas, including clinical utilization, patient satisfaction and preventing errors that impact administrative workloads. The analysis, released by Relatient, the leading patient scheduling platform, provides insight into how important intelligent scheduling is to a healthcare organization’s success, and specifically uncovers how critical this function is to specialty care providers. Further, the data shows that scheduling tools that use data-driven algorithms, such as Relatient’s Dash Schedule solution, automate administrative tasks and improve patient interactions in ways that traditional appointment booking tools do not.

Three-quarters of providers believe scheduling is an important element of delivering a positive patient experience, and nearly half believe it is the most important, according to a recent primary research study commissioned by Relatient, the leading intelligent patient scheduling and engagement platform. The research also found that while most provider groups leverage outbound communication technology, patients still rely heavily on human-driven interactions—whether by phone or at the front desk—at a time when the overwhelming majority of executives say they are facing administrative staffing challenges.

Relatient, the leading SaaS-based patient scheduling and engagement platform, announced today the launch of Dash Chat™, an interactive chat solution that enables simple two-way engagement between staff and patients directly from the provider group’s website. The solution allows providers and staff to address routine patient inquiries quickly while reducing call volume and driving overall patient satisfaction by delivering consistent access to care.

Relatient, the leading SaaS-based patient scheduling and engagement platform, has been named to Inc.’s annual “Inc. 5000” for it’s three-year growth of 171%. This is Relatient’s second year in a row to be named to the Inc. 5000, which recognizes the fastest-growing private companies in the U.S. Companies on the list represent the top 0.07 percent in private sector multi-year growth.

Relatient, Inc., the leading SaaS-based patient scheduling and engagement platform, today announced a referral partnership with TriZetto Provider Solutions to offer the full Dash by Relatient suite of solutions to TPS’ 51,000 customers nationwide. Dash includes contact center scheduling, patient self-scheduling, reminders, messaging, chat and digital patient intake solutions, all designed to help healthcare providers simplify access to care.

Dash, the leading SaaS-based patient engagement platform, has achieved certified status for information security by HITRUST. The end-to-end technology spans scheduling, outreach, messaging, and intake, effectively tackling one of the most fundamental challenges for healthcare – time. The certification validates Dash’s security, privacy, and compliance and its ability to meet the highest standards for protecting data and information when working with its healthcare customers. Following the 2021 merger of Radix Health and Relatient, Dash is now housed under parent company Relatient.