Articles from Incident IQ

Incident IQ, the leading workflow management platform built exclusively for K–12 school districts, today announced it has earned an array of 2026 Top Workplaces awards, including the 2026 USA TODAY Top Workplaces award, and marking the second consecutive year the company has earned Top Workplaces honors, which are based solely on employee feedback. This follows Incident IQ’s recent recognition on the GSV 150 list, which honors the top 150 public and private companies transforming digital learning and workforce skills.

Incident IQ, the leading workflow management platform built exclusively for K-12 school districts, today announced the appointments of Annette Broner Dehler as chief marketing officer and Jesse LaJoye as chief sales officer. The two executives bring extensive B2B SaaS GTM experience and a shared track record of driving outlier performance at high-growth technology companies.

K–12 technology leaders can now accelerate support across their district, gain actionable insights, and resolve help desk tickets up to 30% faster with the new AI capabilities in iiQ Ticketing, the leading help desk software from Incident IQ. Initial results show average ticket resolution times reduced from 5 days to 1, dramatically expanding the capacity of district IT teams.

ATLANTA, April 02, 2025 (GLOBE NEWSWIRE) -- Incident IQ, the leading workflow management platform built specifically to streamline K-12 school districts, has announced the appointment of Ryan Zeek as Chief Financial Officer. Ryan steps into the role after more than three years at the company, during which he has served as Director of Finance and most recently, VP of Strategy. Since joining Incident IQ, he has been instrumental in optimizing the company’s finance operations, building strong teams, and implementing processes that have helped support the company’s growth and innovation. As the VP of Strategy, Ryan fostered relationships with key partners and supported the launch of iiQ Resources, Incident IQ’s newest product.

ATLANTA, March 27, 2025 (GLOBE NEWSWIRE) -- School district leaders nationwide are embracing Incident IQ to lead the digital transformation in K-12 operations. By consolidating fragmented systems into a unified, scalable platform, district leadership gains a single source of operational data—essential for informed decision-making, streamlining management, and improving cross-department collaboration. Recent adopters include Spring Branch Independent School District (TX), Glendale Elementary School District (AZ), Marysville School District (WA), and Palo Alto Unified School District (CA), each excited to experience the value of a singular platform to centralize efficiency and accountability.

Atlanta, Jan. 06, 2025 (GLOBE NEWSWIRE) -- Incident IQ, the workflow management platform built exclusively for K-12, announced today that Bill Loller will join the company’s leadership team as Chief Product Officer, effective January 6, 2025.

iiQ Resources centralizes inventory management, distribution, and collection of educational materials, empowering K-12 districts to optimize resource allocation and support learning.

Incident IQ Announces New Leadership Appointments to Accelerate Growth and Customer Success

More than 60% of K-12 facilities managers cite budget constraints and aging infrastructure as top concerns; respondents focused on prioritizing efficiency; cost reduction.

Atlanta, GA, May 30, 2024 (GLOBE NEWSWIRE) -- Incident IQ, a leader in workflow management solutions for K-12 school districts, has partnered with Level Access, the leading digital accessibility solution provider, to ensure that the company’s software meets or exceeds the standards set by the Web Content Accessibility Guidelines (WCAG). Meeting these standards ensures Incident IQ’s interoperability with assistive technologies such as screen readers, screen magnifiers, speech input and text readers, providing an equitable user experience for all.    

Despite growing challenges and smaller budgets, leaders remain focused on maintaining student device access and 1:1 initiatives, according to Incident IQ survey.

Cove Hill to join JMI Equity as Partners in Accelerating Growth for Leading K-12 Workflow Management Platform

Atlanta, GA, June 26, 2023 (GLOBE NEWSWIRE) -- Incident IQ and Trafera have announced a strategic partnership to integrate and integrate and simplify the help desk ticketing and repair process of school laptops and Chromebooks for K-12 technology facilitators. 

Atlanta, GA, June 26, 2023 (GLOBE NEWSWIRE) -- Incident IQ, the workflow management platform built for K-12 schools, today announced that Miami-Dade County Public Schools (M-DCPS) has chosen Incident IQ as its comprehensive solution for student device inventory management and help desk ticketing.  This will enable M-DCPS to enhance its technology support services — returning time to classroom instruction through increased responsiveness, reduced technology downtime, and an improved support experience for students, teachers, and staff.

Incident IQ, the leading service management platform for K-12 school districts, today announced that it has received a strategic growth investment from JMI Equity (“JMI”), a growth equity firm focused on investing in leading software companies.