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Broadvoice | GoContact Appoints Veteran Channel Leader as New Channel Chief

via Business Wire

Seasoned Industry Executive to Strengthen Channel Growth With a Relationship-First Approach and Vision for Scalable, Partner-Centric Success

Broadvoice | GoContact, a global leader in AI-powered customer experience technology, announced today the appointment of Molly Lozano as its new Channel Chief. With more than two decades of experience driving success for partners across startups and global enterprises, Lozano brings a proven track record of turning vision into sustainable velocity.

In her new role, Lozano will lead the company’s North American channel strategy with a focus on advancing partner enablement, expanding strategic alliances, and delivering scalable value through Broadvoice’s contact center and unified communications solutions. She’ll support the partners in bringing a consultative, outcomes-driven approach to market, backed by the company’s portfolio of omnichannel CCaaS, UCaaS, artificial intelligence, and customer experience technologies.

“Broadvoice has built a reputation for being easy to work with and committed to putting partners first,” said Lozano. “I’m excited to join a team that values transparency, connection, and collaboration, and help take the channel to the next level.”

With a leadership philosophy rooted in trust, transparency and connection, Lozano plans to deliver a channel experience that is both personal and high performing.

“My vision is a channel that feels personal but performs powerfully,” she added. “I want partners to feel genuinely connected and supported, not just with tools and resources, but through meaningful relationships.”

Lozano’s appointment comes as Broadvoice deepens its commitment to its partner-first innovation. Under her leadership, the channel organization will focus on simplifying engagement, improving speed-to-value, and empowering partners with the strategies and support needed to win in a rapidly evolving CX landscape.

“We’re thrilled to welcome Molly as our new Channel Chief,” said Sam Ghahremanpour, President of Broadvoice. “She’s not only a proven leader with a stellar reputation in the channel, but also a natural cultural fit for Broadvoice. Her energy, integrity, and commitment to building high-performance teams will be key as we elevate our partner experience and accelerate growth together.”

Engagement Opportunities

Broadvoice | GoContact invites current and prospective partners and consultants to meet with Lozano and the executive team at the Telarus Partner Summit or to schedule a one-on-one session to learn more about upcoming channel initiatives. Visit broadvoice.com/partners to learn more.

About Broadvoice | GoContact

Broadvoice makes it easy for companies to connect with their customers. With our cloud-based, AI-powered CX solutions, mid-market companies worldwide get the tools they need to deliver consistently exceptional customer experiences at every digital touchpoint. With deep analytics, specialized workflows and AI to help agents, managers and customers, Broadvoice focuses on customer outcomes while building innovative technology that accelerates value faster and more simply than legacy or one-size-fits-all platforms. Learn more about Broadvoice at broadvoice.com.

"Broadvoice has built a reputation for being easy to work with and committed to putting partners first. I'm excited to join a team that values transparency, connection, and collaboration and help take the channel to the next level."

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